How it Works

• Online bookings – If you know what your holiday dates need, you can make a booking online using the availability calendar and selecting which campervan you would like to book. This will provide an initial holiday cost, before you add in any Optional Extras. You will then be directed to the secure booking and payment system. You will be asked to enter the number of adults and children travelling, and you will be offered the various Optional Extras, such as the awning and toilet set. A total of your holiday cost will then be provided.Next, enter names, contact details and address. You will be asked to enter your Credit or Debit card details (Mastercard/VISA) and to agree to the Terms & Conditions, which you can view and print off. The 25% deposit payment + 50% cost of your Optional Extras (or 100% payment if your holiday is within 6 weeks’ time) will then be processed by the secure payment system (Holiday Rent Payments) and you will receive confirmation that the payment was successful, with a feature to print off the booking summary.
• Phone bookings – If you would like to discuss your requirements with us, please Contact Us so we can help organise your perfect break. We can recommend which campervan would be ideal for you, advise on optional extras such as the Airport Meet & Greet service and answer any questions that you may have. You can then go ahead with your booking over the phone with us (you can provide your card details over the phone, in emails or by text), or place an online booking, whichever you prefer.
• Email bookings – You can make a booking enquiry by email, many of our customers from outside the UK prefer to do this, so that Google Translate can be used to explain features of the campervans, for example. We communicate by email to establish your holiday requirements and a booking can be made once all the same details have been finalised.
• The Terms & Conditions cover our hire terms more extensively than the information found in this section. You can click on the link to read and print these. If you make your booking online, you will asked to agree to them before the payment is processed. If you intend to make your booking by phone or email, we suggest you read and save the Terms & Conditions before placing your booking.
• Once a booking has been placed by any of the above methods, you will receive emails with a booking summary, payment confirmation and a request to supply information required for our insurance policy. With your permission, we check your driving history with DVLA to ensure that you can be covered under our insurance policy. Alternatively, you can supply a Check Code from DVLA – https://www.gov.uk/view-driving-licence
• Information requested for every driver includes:
  1. Scan of driving licence (please ensure number is clear) – please also include the number separately on the email.
  2. National Insurance number (not required if you have supplied a DLVA Check Code)
  3. 2 proofs of address (utility bill/Council Tax etc)
  4. Occupation
  5. Questions relating to accidents/convictions/health
• Once we have checked that you have met our insurance criteria and can be covered under our policy, we will contact you to confirm this. No booking is confirmed until you receive this letter.
• Your balance payment will be due 6 weeks before taking your holiday. We will contact you to advise we will process the payment using the same card details provided for the deposit payment, these details are stored by the secure online payment system (HRP). Once this has been done, you will receive confirmation that your holiday has been paid in full.
• Enjoy planning your holiday!!

• Hire of the campervan for your chosen dates
• Fully comprehensive Insurance for 2 named drivers with full UK Driving Licences, aged between 23-75 years of age, qualifying under the exclusions in our Hirer Driver Endorsements policy.
• Drivers must have held their licence for 2+ years, have no accidents/convictions within the last 5 years (except some minor offences) and be in good health.
• We may be able to arrange insurance for drivers who have had convictions or health issues, however, our Insurers may impose special terms or not be able to offer insurance. If in doubt please Contact Us to check before you book.
• Unlimited UK mileage
• UK Road Rescue cover (Roadside Assistance, Nationwide Recovery and Homestart)
• Privilege Membership of the Camping & Caravanning Club during your holiday, see CCC link
• Each campervan is well equipped with all the cooking equipment you will need for a great holiday. For more details, please view Meet the Campervans page

For pricing, please view Availability and Bookings

• An £800 security deposit will be pre-authorised on your credit or debit card (supplied at time of booking) automatically by the payment system 2 days before your holiday (card details are securely stored). No actual money will be removed from your card account. 7 days after the safe return of the campervan it will be cancelled.

• Our fully comprehensive Insurance policy covers 2 named drivers with full UK Driving Licences, aged between 23-75 years of age, qualifying under the exclusions in our Hirer Driver Endorsements policy.
• Drivers must have held their licence for 2+ years, have no accidents/convictions within the last 5 years (except some minor offences) and be in good health.

• We can usually accept EU drivers at a charge of £20 per day for 2 drivers, subject to the same checks as UK drivers, this is available as an option at the time of booking.
• For non-EU/UK licence holders, please Contact Us and we will ask our Insurers for a tailored quotation for you. Additional charges/increase in insurance excess may be incurred.

• If you need to cancel more than 6 weeks before the start of your holiday, we will refund your booking deposit. If you cancel between 6 weeks and 2 weeks prior to the start of your holiday, you will be charged 50% of the total cost of your holiday. If you cancel less than 2 weeks before the start of your holiday, you will be charged for the full cost of the holiday. Please see Terms & Conditions for further details.

• If you are arriving at our premises, we will meet you and introduce you to your campervan. We show you how the various systems work (cooking, roof elevation, bed layout, heating, water etc) and give you time to transfer your luggage into the vehicle. Please allow at least 45 minutes for this.
• We will ask you to sign a Campervan Checklist form which includes an inventory of on-board equipment and any minor damage already present on the vehicle.
• If you are leaving your own vehicle at the premises, we will ask you to park it as instructed in our private parking area and leave a key with us in case it needs to be moved.
• If we are meeting you at Berwick-upon-Tweed train station, we will meet you by the station doors, holding a Name Board (only a small train station with one doorway) and take you to a nearby handover location. Here we will follow the above handover procedure of your campervan.
• If we are meeting you at Edinburgh or Newcastle Airport, we will meet you in the Arrivals Hall (making phone contact first) with a Name Board. We will drive to a nearby handover location and then follow the above handover procedure of your campervan.

• Once the vehicle has been returned at the agreed time, in the condition it was let, relatively clean, with a full tank of fuel, an initial inspection will take place and you will be asked to sign the return section of the Campervan Checklist form.
• A further more detailed inspection will be made before the vehicle is hired out again looking for any loss or damage inside and outside of the vehicle, if at this point any damage or loss is found it will be reported to you immediately by email and phone call. A charge may be made to rectify any loss or damage that has taken place to the vehicle (from the Security Deposit Pre-Authorisation). If no damage or loss is found within 7 days, the pre-authorisation will be cancelled.
• When returning the vehicle, please clear out all rubbish, wipe the interior surfaces and sweep the floor using the dustpan/brush supplied. Do not wash the exterior of the vehicle. There will be an additional charge of £100 for any excessive cleaning we have to undertake.
• The fuel tank should be FULL on return. If it is not full, we will make a charge for the fuel necessary to fill the tank and deduct this from the Security Deposit.
• For more detailed information. Please see Terms & Conditions for details or please Contact Us if you have any specific questions

• Our usual pick-up time is 2pm for collection on your day of departure. Collection is at our premises near Berwick-upon-Tweed (you will receive information including directions this just before your holiday) unless otherwise arranged.
• Remember to bring your Driving Licences with you, this applies to all drivers
• Please allow at least 45 minutes for the handover so we can explain the campervan systems to you and for luggage transfer
• Our usual return time is 11am on your last morning. Again, please allow time in your schedule for unpacking, especially important if you are booking trains or flights!
• If our usual times are not suitable, please Contact Us to discuss - we can usually be flexible, depending on other hires!
• If you are going to be late returning the campervan, through reasons beyond your control eg. Ferry cancellation, please Contact Us as soon as possible as this may affect the next booking. If you are late for no acceptable reason, we reserve the right to charge an additional days’ hire.

• We offer this time-efficient service for Edinburgh and Newcastle Airports for an additional charge. We meet your party at the airport and take you to a nearby handover location to familiarise you with how your campervan works and transfer your luggage.
• At the end of your holiday, we will meet you at the same handover location and take you back to the airport, in plenty of time for your flight.
• Normal times are 4pm on arrival and 10am on departure, however, we may be able to offer different times for this service if this is inconvenient and depending on other bookings we have. Please Contact Us to discuss.
• Handy tip – use soft bags not hard suitcases for packing as these can be more easily stored in the campervan during your holiday!

• You are welcome to park your car here at your own risk for the duration of your holiday. We have a private off-road car park and we require you to leave us with a key in case the vehicle needs to be moved.

• YES! All vehicles are fitted with 3-point front facing seat belts, so you can fit your child car seat (not ISOFIX). Unfortunately, we cannot supply car seats. Children will love the adventure of a campervan holiday – get them to take loads of photos to capture those special memories, run freely on a campsite and enjoy country walks! There are points to charge mobile devices too!

• There is a 3 night minimum hire for most of the year and a 7 night minimum hire during the peak times of July and August. We also reserve the right to extend a minimum hire period at any time at our discretion.
• There is no maximum time limit, please contact us for a tailored quote if you require long-term hire. Discounts may apply for longer bookings

• Sorry, currently none of our campervans accept pets.

• Sorry, we only hire in the UK at present.

• There is unlimited mileage on our campervans but please bear in mind that roads in some areas are single carriageway and progress can be fairly slow, so check your intended journey online to make sure you can get to your next campsite before it gets dark!

• Our campervans are supplied with most things you will need, however unless you hire it as an Optional Extra from us, you will need to bring your own bedding, pillows and towels.
• Travel light, whilst there is a good amount of storage in our campervans, bring the essentials to save space. Remember you can buy anything else whilst on the road – shop local and try regional foods!
• Bring all your luggage in soft bags if possible, it saves space and will fit in the campervan better. If you are travelling with hard luggage you are welcome to leave it with us whilst you take your holiday and pick it up when you return the campervan.
• Children’s car seats if you need them
• If you are hiring the optional awning from us and intend to use it as a sleeping area, you will need to bring your own camp bed/sleeping mats
• We don’t supply food but remember your campervan has a fridge and a well equipped kitchen on board. It is fun to use local shops on your travels, you may even come across some local favourites that become new ones for you.

For more details see Meet the Campervans

• Pebbles and Sandy can each sleep 2 adults and 2 children, or 3 adults (one can sleep in the bed in roof, but you need to be agile to get up there!). Seat belts for all passengers.
• Skye can sleep 2 adults or 1 adult and 1 child
• If you have 4 adults, you can hire Pebbles or Sandy and the inflatable awning, so that 1-2 adults can sleep in the awning. You will need to bring your own campbeds/sleeping mats for the awning.

• No smoking or vaping in the vehicle at any time. An additional cleaning charge of £100 will be applied if this is not adhered to.
• Sorry, we do not accept pets
• Due to our insurance, we are unable to hire to anyone below the age of 23 or over the age of 75. Please see Terms & Conditions when booking for more information.

• We make every endeavour to ensure your campervan will be handed over to you in full working order when you collect it. If something does go wrong, please Contact Us on 07564 655444 and we’ll do our best to help solve the problem over the phone as quickly as possible.
• If there is a mechanical issue, we may instruct the Breakdown service to come to your aid so you can continue your holiday.

• Yes, all our campervans are equipped with blown air heating, are fully insulated and come with thermal window blinds for the cab. Pebbles has diesel heating which will work without an electric connection. Skye and Sandy have electric heating which requires 240v electric hook-up.

• Each campervan has a 2-ring gas hob and sink fitted. The hob runs from a gas bottle supplied with the van. If you need a refill, these can be supplied from most camping shops and sites. An outdoor gas BBQ is supplied as standard with a full gas canister if you wish to cook outside. Please replace any empty BBQ gas canisters. Pease ensure the BBQ is sited not too close to the campervan to prevent any damage, and respect the countryside code and any campsite rules while cooking outside. You are advised to let the BBQ completely cool down outside before cleaning and packing away – it should be returned clean.
• The fridge runs on electricity supplied by the on-board 12V leisure battery system. This means that it operate while driving. If you are wild camping or off grid for a few days, you will need to start the engine for a while every day to ensure that the leisure battery is kept fully charged. If you are driving each day and/or connecting to mains electricity each night, the leisure battery will be kept fully charged.
• We include crockery/cutlery/glasses/pans and cooking utensils in each campervan, along with a Campervan Cookbook.

• Our standard excess is £800 for each hire. Drivers aged between 23-25 may have a higher excess applied by our Insurers – we can obtain a quote for you if necessary

• We do not accept Collision Damage Waiver policies

• As with your own vehicle in the event of an accident, it is important to make sure that everyone is safe and then to exchange details, so that the Insurance Companies can sort out the claim to follow.
• Safety First - In the event of an accident, firstly check to see that everyone is safe and check for any injuries to the people in your vehicle and in any other vehicle(s) that may be involved. If the accident takes place on a road, it is generally safer for all passengers to leave the vehicle and stand in a place of safety, if there are only minor or no injuries.
• If anyone looks to be badly injured, phone for an ambulance and assess if the Police or Fire Service should also be called (Call 999 for any emergency service in the UK)
• The Welcome pack in the campervan contains a sheet “What to do in the event of an accident” – please follow the instructions:
  • a) If possible, activate the Hazard Warning lights on the campervan to alert other road users that there has been an accident. Put on the hi-viz jacket provided.
  • b) Exchange insurance information with the Third Party driver:
    • i. Record the time, date and place of the accident (road number/town)
    • ii. Make, Model and Registration Number of each vehicle
    • iii. Please advise the Third Driver that the campervan is on hire and under the ownership of Counting Sheep Campers, Lamins Farm, Foulden, Berwick-upon-Tweed, TD15 1UH – Telephone 07564 655444 – Email: info@countingsheepcampers.com
    • iv. Obtain details of the Third Party’s insurance company/policy number, contact details for the driver (name, address, email, insurance details). If the other vehicle is a Hire car, please note the Hire Car Company name
    • v. Take several photos of all damage and write down a description of the damage to each vehicle. If you see damage on the other vehicle that looks to be existing or does not seem to be in the area of this accident, please note this down.
    • vi. Note any known injuries to driver/passengers of each vehicle
    • vii. If there has been damage to property, take photos and write down details (fencing, walls etc). Please advise the Police if animals could perhaps get loose onto the road if fencing has been damaged.
  • c) Do not admit liability to the Third Party driver at the scene
  • d) If the Police are called, always cooperate with their enquiries
  • e) Contact Counting Sheep Campers within 24 hours to advise of the accident
  • f) Contact the Breakdown/Recovery service if the campervan needs to be recovered – please contact us as soon as possible, and we will see if we can provide an alternative vehicle that you can use for the remainder of your holiday.
  • g) After the accident, we will contact you to complete an Accident Claim Form from our Insurance Company, providing full information on the accident. Your ongoing cooperation is important to make sure the claim is dealt with professionally.

• We make all reasonable endeavours to ensure that our campervans are roadworthy at all times. If the unfortunate event of a breakdown, please see the Welcome pack in the campervan for details of relevant contacts and telephone numbers of breakdown/recovery.
• If the van can be fixed at the roadside by the Recovery Service, you should be able to continue your holiday straight away. If this is not possible and if no alternative vehicle can be supplied, we will give you a partial refund.
• You as the Hirer are responsible for looking after the campervan. The costs incurred from any mechanical or other breakdown as a direct result of hirer neglect or abuse of the vehicle will be borne by the hirer, please see Terms & Conditions.

• The Terms & Conditions cover our hire terms more extensively than the information found in this section. You can click on the link to read and print these. If you make your booking online, you will asked to agree to them before the payment is processed. If you intend to make your booking by phone or email, we strongly suggest you read them before placing your booking.